If you have a debit transaction scheduled to be deducted from your account and you wish to stop the transaction, complete the form below and it must be turned into the credit union at least 1 business day before the debit is deducted from your account.
ACH Debit Activity Stop Payment Form
If you have requested NCFCU to either send or receive funds from another financial institution and wish to stop this request, complete the form below and it must be turned into the credit union at least 4 business days before the transaction is to occur.
ACH Origination Stop Change
ACH Origination Stop Disclosure
If you wish to have funds sent to NCFCU from another financial institution (you must be on the account at the other financial institution), complete the form below and it must be turned into the credit union at least 4 business days before the transaction is to occur.
ACH Origination Incoming
If you wish to have funds sent from NCFCU to another financial institution, complete the form below and it must be turned into the credit union at least 4 business days before the transaction is to occur.
ACH Origination Outbound
ACH Origination Disclosure
If you have fraudulent transactions on your account that were done by using your visa debit card number, complete the form below and sign in front of a notary (contact your local NCFCU office for notary availability hours) This form should accompany the visa debit dispute form and police notification form (if applicable).
Affidavit of Fraud Use Plastic Cards
If you have accounts at other financial institutions that you would like to close and bring the funds to NCFCU, complete the form below and turn into your other institution.
Break Up Kit
Everyone is eligible to receive a free copy of your credit report once every 12 months. Use the form below to request your copy and monitor your credit for unauthorized use.
Free Credit Bureau Report Request Form
If you are interested in setting up a government direct deposit or an allotment to NCFCU print out the form below and submit to your pay branch.
Federal Direct Deposit Form
If you need to complete changes (name change, add a person, delete a person, and add additional services) to your NCFCU account use the form below and send into your local office. Make sure you include a copy of your current valid ID. Use one form for each different account number you have with NCFCU.
Individual Account Change Form
If you would like to change the PIN number you currently use for Home Banking, PAM (24 hour telephone teller) and the number asked for phone information from the staff, complete the form below. (this does not change visa debit or visa credit card pin numbers)
Pin Change Application
If you want the ability to deposit checks into your NCFCU account from a remote location using your smartphone, complete the application, read the terms and conditions and apply for Remote Xpress Deposit.
Remote Xpress Deposit Application-Business
Remote Xpress Deposit Application-Individual
Remote Xpress Deposit Terms and Conditions Agreement
If you need to put a stop payment on a check that is drawn on your account, complete the form below and turn into an office before the check is submitted to your account.
Stop Payment Form
When you are making plans to go out of town, complete the form below and this will help our staff monitor your cards, and if out of the ordinary transactions occur on your cards our fraud agency will check with us so we can help that your cards are not blocked.
Travel Information Form
If you have charges that you did not make on your visa credit card, complete the form below and mail, fax or drop off to the credit union to start the dispute process.
Visa Credit Card Dispute
If you have Visa Debit transactions on your account that you need to dispute, to help NCFCU with the dispute process we ask that you first try to contact the merchant to see if they will issue a refund. If you don’t get any satisfaction with the merchant please complete the form below and turn it into the credit union.
Cardholder Dispute Letter – 2016
If you have a transaction that was directly taken from your account (ACH debit) that you need to dispute, complete the form below and turn into the credit union. These items are returned each morning Monday – Friday.
Written Statement of Unauthorized Debit